Front Desk Wellness Consultant

Heights Wellness Retreat - San Antonio/Boerne•Boerne, TX

2h•$14 - $15

About The Position

Heights Wellness Retreat is seeking a passionate, purpose-driven sales specialist to help guests pursue their wellness goals through personalized membership options. The role centers on relationship-based sales, empathetic communication, and explaining wellness services. It also supports daily retreat operations, including guest check-in, transitions, and front desk service, while collaborating with therapists and team members to deliver a seamless guest experience. The retreat offers wellness services and therapies including massage therapy, skin therapy, Halo Salt Therapy, infrared sauna, cryotherapy, and lymphatic drainage technology. The position has 6–8-hour day and evening shifts, with full-time and part-time positions available. At least one weekend shift (Saturday or Sunday) is required.

Requirements

1–3 years of experience in sales, guest services, or a wellness-focused environment.
Previous membership sales experience is required.
Ability to connect with guests, listen, and inspire trust.
Proficiency with basic computer software and ability to learn new systems quickly.
Ability to learn quickly and maintain a positive, energetic demeanor.
Strong critical-thinking skills, especially in resolving customer conflicts.
Ability to thrive in a collaborative team setting.

Responsibilities

Lead personalized consultations to understand each guest’s wellness goals.
Present tailored membership options and guide guests through their next steps.
Promote the therapeutic and wellness benefits of massage therapy, skin therapy, and wellness therapies.
Support daily retreat operations, including check-in, transitions, and front desk service.
Use excellent phone etiquette with an upbeat tone and clear articulation.
Collaborate with therapists and team members to ensure a seamless, elevated guest experience.