Front Desk/Tenant Assistant Coordinator - Gage East .

Center City Housing Corp. • Rochester, MN

6d • $17 - $19

About The Position

Gage East is a supportive housing development serving formerly homeless families with children and single youth. The Front Desk/Tenant Assistant Coordinator supports Center City Housing’s mission by recruiting, hiring, training, scheduling, and coaching Front Desk/Tenant Assistants across supportive housing programs, in coordination with the Site Director.

Gage East provides 24-hour front desk coverage. Front Desk/Tenant Assistants are the initial point of contact for tenants, guests, suppliers, and other visitors. Their duties include granting building access, directing visitors, answering and routing telephone calls, monitoring video surveillance, and logging tenant interactions as needed. Staff work eight-hour shifts, including day, evening, and overnight shifts. The Coordinator must be able to work a flexible schedule to accommodate training and unexpected call-ins and be available to respond to occasional property or tenant emergencies.

Requirements

• High school diploma, GED, or equivalent.
• Pass and maintain Minnesota Background Study clearance.
• Self-motivated, with the ability to work independently and as part of a team.
• Interpersonal skills to interact tactfully and professionally with tenants, employees, and the general public.
• Ability to work effectively with people who are inebriated and/or experiencing active mental health issues.
• Human resources skills to interview and hire employees.
• Ability to read, analyze, and complete documentation required by government agencies.
• Effective speaking, listening, and writing skills for communicating with tenants and outside agencies.
• Reading, writing, and basic computer skills to log information and maintain information systems.
• Vision sufficient to monitor video cameras.
• Ability to maintain confidentiality.
• Skill in establishing and maintaining positive relationships with diverse tenants, applicants, and staff.
• Regular attendance, reliability, and punctuality.
• Sensitivity and effectiveness when working with people from diverse backgrounds and people with special needs.
• Ability to work a flexible schedule to accommodate training and unexpected call-ins.
• Availability to respond to occasional property or tenant emergencies.

Responsibilities

• Recruit Front Desk/Tenant Assistant staff and advertise and promote employment opportunities.
• Coordinate the front desk schedule and ensure desk coverage.
• Assist the Site Director with hiring, including conducting interviews, preparing interview and background-check forms and hiring packets, and communicating with appropriate staff.
• Provide day-to-day coaching and support desk staff development through coaching and mentoring.
• Handle desk staff timekeeping.
• Collaborate with the Site Director to coordinate and provide initial, required, ongoing, and annual employee training.
• Be available to respond to occasional property or tenant emergencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED