Front Desk/Technician
About The Position
The Front Desk/Technician assists Optical Outlets patients while supporting the Doctor and Office Manager to ensure excellent patient flow. The role provides customer service, explains exam processes and pricing, checks in and pretests patients, verifies insurance, answers calls, and assists with eyewear dispensing, adjustments, and fittings. The position also reports office problems to the Office Manager and performs assigned tasks. The working environment is generally favorable, with adequate lighting and temperature and no hazardous or unpleasant conditions caused by noise, dust, or similar factors. The description outlines the general nature and level of work and is not a comprehensive inventory of all duties, responsibilities, or qualifications.
Requirements
- One to two years of experience in a related field.
- Working knowledge of the MS Office package.
- Effective verbal communication skills to prioritize multiple tasks and respond to incoming calls and inquiries.
- Effective written communication skills to clearly document patient visits.
- Excellent interpersonal and rapport-building skills.
- Ability to ask appropriate and relevant questions to identify patient needs.
- Ability to listen, process transactions, and interact with patients simultaneously in a fast-paced environment.
- For remote or hybrid roles, ability to demonstrate strong engagement in virtual environments, including maintaining camera presence during meetings.
Responsibilities
- Attract and retain customers by providing unsurpassed customer service.
- Greet customers and transparently explain the process and exam pricing.
- Check in and pretest patients efficiently and accurately.
- Ensure insurance is properly verified before the Doctor encounter.
- Answer phones properly and in a timely manner.
- Assist in other office areas as necessary, including dispensing eyewear.
- Provide outstanding patient satisfaction from the first interaction, with a focus on Right the First Time.
- Adjust or fit eyewear carefully and correctly, ensuring details are thorough and exact.
- Inform the Office Manager of office problems noted by staff, doctors, or patients.
- Perform tasks assigned by the Office Manager.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
