Front Desk/Technician
About The Position
The Front Desk/Technician assists Optical Outlets patients and supports the Doctor and Office Manager to ensure excellent patient flow. The role provides customer service throughout the patient experience, from greeting and explaining the exam process and pricing to checking in and pretesting patients, verifying insurance, and assisting with eyewear. The position also handles phone calls, documents patient visits, reports office problems, and performs tasks assigned by the Office Manager. The work environment is generally favorable, with adequate lighting and temperature and no hazardous or unpleasant conditions caused by noise, dust, or similar factors. The job description is intended to describe the general nature and level of work and is not a comprehensive inventory of all duties, responsibilities, and qualifications.
Requirements
- One to two years of experience in a related field.
- Working knowledge of the MS Office package.
- Effective verbal communication skills to prioritize multiple tasks and respond to incoming calls and inquiries.
- Effective written communication skills to clearly document patient visits.
- Excellent interpersonal and rapport-building skills.
- Ability to ask appropriate and relevant questions to identify patient needs.
- Ability to listen, process transactions, and interact with patients simultaneously in a fast-paced environment.
- For remote or hybrid roles, demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support communication and team alignment.
Responsibilities
- Attract and retain customers by providing unsurpassed customer service.
- Greet customers and explain the process and exam pricing transparently.
- Check in and pretest patients efficiently and accurately.
- Ensure insurance is properly verified before the Doctor encounter.
- Answer phones properly and in a timely manner.
- Assist in other areas of the office as necessary, including dispensing eyewear.
- Provide outstanding patient satisfaction from the first interaction, serving as a center of excellence for others and focusing on Right the First Time.
- Adjust or fit eyewear carefully and correctly, ensuring details are thorough and exact.
- Inform the Office Manager of office problems noted by staff, doctors, or patients.
- Perform tasks assigned by the Office Manager.
Benefits
- Eligible bonuses and commissions may be included as part of the compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
