Front Desk/Technician

Optical Outlets•Weeki Wachee, FL

12d

About The Position

The primary function of this role is to assist patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow. The role provides customer service throughout the patient visit, helps with check-in and pretesting, verifies insurance, handles calls, and may assist with dispensing and fitting eyewear. Employees are expected to perform assigned tasks and contribute to outstanding patient satisfaction.

Requirements

One to two years of experience in a related field.
Working knowledge of the MS Office package.
Effective verbal communication skills to prioritize multiple tasks and respond to incoming calls and inquiries.
Effective written communication skills to clearly document patient visits.
Excellent interpersonal and rapport-building skills.
Ability to ask appropriate and relevant questions to identify patient needs.
Ability to listen, process transactions, and interact with patients simultaneously in a fast-paced environment.
For remote or hybrid roles, ability to demonstrate strong engagement in virtual environments, including maintaining camera presence during meetings.

Responsibilities

Attract and retain customers by providing unsurpassed customer service.
Greet customers and explain the process and exam pricing transparently.
Check in and pretest patients efficiently and accurately.
Ensure insurance is properly verified before the Doctor encounter.
Answer phones properly and in a timely manner.
Assist in other areas of the office as necessary, including dispensing eyewear.
Serve as a center of excellence for others, focusing on Right the First Time and outstanding patient satisfaction from the first interaction.
Adjust or fit eyewear carefully and correctly, ensuring details are thorough and exact.
Inform the Office Manager of office problems noted by staff, doctors, or patients.
Perform all tasks assigned by the Office Manager.