Records Front Desk Technician

Colorado State University • Fort Collins, CO

7d • $44,376 - $57,684 • Onsite

About The Position

The Records Front Desk Technician provides comprehensive administrative, technical, and records management support to the Records Coordinator within the Colorado State University Police Department in Fort Collins, Colorado. The position maintains the accuracy, integrity, and confidentiality of official police records through data entry, records processing, document retention, and compliance with department policies, procedures, and legal requirements. It assists with records research, report processing, customer service, and public inquiries, and reviews and codes police reports under FBI, NIBRS, and Clery reporting standards. The role supports the operational goals of the Records and SEEN units and requires sound judgment and attention to detail. This is an in-person, full-time, nonexempt position with core hours Monday through Friday. It has no formal supervisory authority and is supervised by Amy Kuehl.

Requirements

• Three years of relevant customer service experience with a focus on attention to detail; alternatively, a combination of related education and/or relevant experience in an occupation related to the assigned work totaling three years.
• Valid driver's license.
• Successful completion of a pre-employment criminal background check for new hires.

Nice To Haves

• Experience in law enforcement, public safety, criminal justice, higher education, or a government records environment.
• Experience maintaining confidential records and information in accordance with applicable policies, procedures, and legal requirements.
• Proficiency with computerized records management systems, databases, and data entry applications, with accuracy and attention to detail.
• Knowledge of records retention, records management, document imaging, electronic filing systems, and information governance best practices.
• Customer service experience in a fast-paced environment, including responding to inquiries, explaining procedures, resolving concerns, and interacting with diverse stakeholders in person and by telephone.
• Familiarity with crime reporting standards and law enforcement data coding, including NIBRS, Clery Act, and Uniform Crime Reporting (UCR) requirements.
• Ability to interpret and apply policies, procedures, regulations, and guidelines; analyze information; solve problems independently; and communicate effectively through written correspondence, forms, and procedural documentation.

Responsibilities

• Provide technical and professional support to the Records Coordinator, including problem-solving and creating and revising documents, policies, procedures, forms, and correspondence.
• Use computerized records management systems to conduct data searches and compile information.
• Provide phone and in-person reception; answer questions, advise clients on forms and documents, sell police reports, direct customers to appropriate departments, and listen to complaints or concerns about report production.
• Use log sheets to track reports and help ensure timely filing.
• Collect information from walk-in clients requesting non-emergency police response and communicate that information to Dispatch.
• Enter data from official documents, including Uniform Summons and Complaints (citations), into computerized records management systems and code information into usable data formats.
• Process, scan, index, retrieve, file, and maintain paper and electronic records according to retention schedules, confidentiality requirements, and department procedures.
• Retain police documents including reports, tickets, field investigation cards, and warnings.
• Review and code police reports according to FBI, NIBRS, and Clery reporting standards.
• Perform other duties as assigned.

Benefits

• The posting describes a robust benefits package and highlights a collaborative atmosphere and focus on work-life balance, but does not specify individual benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed