Front Desk Teammate - Park Forest (Part-Time)

Fitness Connection•Dallas, TX

1d•Onsite

About The Position

The Front Desk Teammate is part of Fitness Connection’s Front Desk Hospitality team and helps create an energetic, welcoming environment for Club Members and Guests. The role provides attentive service at the front desk, supports member and guest check-ins and account inquiries, and serves as a communication hub for the club. The teammate also promotes and sells ProShop products, processes transactions, maintains retail and front-desk areas, and assists with club operations such as cleaning, opening and closing duties, and reporting incidents. Front Desk teammates participate in the EPIC Training Program and are expected to complete it within a designated timeframe and apply the knowledge and skills gained.

Requirements

High school diploma or GED preferred.
Previous hospitality or customer service experience preferred.
Ability to understand and follow verbal and written instructions and communicate effectively.
Ability to interpret business communications, including personal training contracts and pricing packages.
Excellent verbal and written English-language communication skills.
Ability to perform basic math, reading, system technology, and communication tasks required for EPIC Training Program coursework.
Ability to perform the physical demands of the role, including bending, squatting, jumping, running, reaching, walking, hopping, spinning, kicking, and lifting up to 50 pounds.
Ability to move freely around obstacles common in gyms and move quickly between work areas when needed.

Nice To Haves

High school diploma or GED.
Previous hospitality or customer service experience.

Responsibilities

Greet Members and Guests warmly and provide genuine farewells.
Check members into the gym using proper procedures and register guests according to established procedures.
Answer telephone calls promptly using appropriate Fitness Connection verbiage and route inquiries appropriately.
Direct guests and appointments to the appropriate Fitness Consultant promptly and professionally.
Serve as an initial point of contact and communication hub for members, guests, and teammates.
Promote and sell drinks, bars, supplements, and merchandise, and meet or exceed daily and monthly ProShop goals.
Stock and organize retail offerings, learn about products sold at the location, and maintain and monitor the ProShop area.
Use point-of-sale and money-handling procedures accurately.
Complete member and guest check-ins and respond to basic member account inquiries.
Monitor check-ins for delinquent accounts, collect balances, and update member information.
Notify club management when a member needs assistance or an issue requires escalation.
Keep the front desk and entryway neat, clean, and organized.
Complete opening and closing duties and regular club cleaning routines as needed.
Report incidents in a timely manner.
Maintain positive relationships with the club team and support teammates in achieving their goals.
Follow company policies and procedures.
Complete the EPIC Training Program within the designated timeframe and apply the skills learned.