Front Desk Teammate - North Hills (Part-Time)

Fitness Connection•Raleigh, NC

3d•Onsite

About The Position

Fitness Connection is hiring a part-time Front Desk Teammate for its North Hills club in Raleigh, North Carolina. The role is part of the Front Desk Hospitality team and directly shapes the experience of club members and guests by creating a welcoming, energetic environment and providing attentive service. The teammate greets and checks in members and guests, handles telephone inquiries, directs guests and appointments to Fitness Consultants, supports member account inquiries, and helps keep the front desk and club entryway clean and organized. The role also promotes and sells ProShop products, maintains retail inventory and displays, uses point-of-sale and money-handling procedures, and assists with club operations as requested. Front Desk Teammates participate in the EPIC Training Program and are expected to complete it within a designated timeframe. Training covers the membership system, supplement products, basic personal training benefits, and other club systems. Fitness Connection describes itself as an expanding, full-service health club with more than 40 locations in North Carolina, Nevada, and Texas, with a mission to make a healthier lifestyle more accessible.

Requirements

High school diploma or GED preferred.
Previous hospitality or customer service experience preferred.
Ability to understand and follow verbal and written instructions and communicate effectively.
Ability to interpret business communications, including personal training contracts and pricing packages.
Excellent verbal and written English-language communication skills.
Ability to perform basic math, reading, system technology, and communication tasks for the EPIC Training Program.
Ability to bend, squat, jump, run, reach, walk, hop, spin, and kick, and to lift 50 pounds.
Ability to move freely around obstacles common in gyms and move quickly between work areas when needed.

Nice To Haves

Previous experience in hospitality or customer service.
High school diploma or GED.

Responsibilities

Give members and guests EPIC greetings and genuine farewells.
Check members into the gym according to proper check-in procedures and register guests according to proper registration procedures.
Answer telephone calls promptly using appropriate Fitness Connection verbiage and route telephone inquiries appropriately.
Direct guests and appointments to the appropriate Fitness Consultant promptly and professionally.
Serve as an initial point of contact and communication hub for members, guests, and teammates.
Promote and sell drinks, bars, supplements, and merchandise, and meet or exceed daily and monthly ProShop goals.
Stock and organize retail offerings, learn about products sold at the location, and maintain and monitor the ProShop area.
Use point-of-sale and money-handling procedures accurately.
Complete member and guest check-ins and respond to basic member account inquiries.
Monitor check-ins for delinquent accounts, collect balances, and update member information.
Notify club management when member assistance requires escalation.
Keep the front desk and entryway neat, clean, and organized.
Complete opening and closing duties and regular club cleaning routines as needed.
Report incidents in a timely manner.
Maintain positive relationships with the club team and support teammates in achieving their goals.
Follow company policies and procedures.
Complete the EPIC Training Program within the designated timeframe and apply the skills learned.