Front Desk Teammate - Greenspoint (Bilingual/Part-Time)

Fitness Connection•Houston, TX

3d•Onsite

About The Position

Fitness Connection is hiring a Front Desk Teammate for its hospitality team. The role directly affects the daily experience of club members and guests by creating an energetic, welcoming environment and providing outstanding hospitality and service. The teammate is an initial point of contact and communication hub for members, guests, and other teammates. The position also supports the ProShop by promoting and selling drinks, snacks, supplements, and merchandise; maintaining the retail area; meeting sales goals; and accurately handling point-of-sale and money-handling procedures. Additional duties include member check-ins and basic account inquiries, monitoring delinquent accounts, maintaining a clean and organized front desk and entryway, completing opening and closing duties and cleaning routines, reporting incidents, and following company policies and procedures. Front Desk Teammates participate in the EPIC Training Program and are expected to complete it within a designated timeframe. Training covers the membership system, supplement products, basic personal training benefits, and other club systems, with basic math, reading, technology, and communication skills required to complete the coursework. The job is part-time and located at the Greenspoint club in Houston, Texas. The posting describes the role as bilingual in its title, but the listed requirements specifically call for excellent English communication skills.

Requirements

High school diploma or GED preferred.
Previous hospitality or customer service experience preferred.
Ability to understand and follow verbal and written instructions and communicate effectively.
Ability to interpret business communications, including personal training contracts and pricing packages.
Excellent verbal and written English-language communication skills.
Ability to perform basic math, reading, system technology, and communication tasks required for EPIC Training Program coursework.
Ability to bend, squat, jump, run, reach, walk, hop, spin, and kick; lift up to 50 pounds; move freely around common gym obstacles; and move quickly between work areas when needed.

Nice To Haves

High school diploma or GED.
Previous hospitality or customer service experience.

Responsibilities

Greet and farewell members and guests with EPIC greetings and farewells.
Check members into the gym using proper procedures and register guests using proper procedures.
Answer telephone calls promptly using appropriate Fitness Connection verbiage and route inquiries appropriately.
Direct guests and appointments to the appropriate Fitness Consultant promptly and professionally.
Serve as an initial point of contact and communication hub for members, guests, and teammates.
Promote and sell drinks, bars, supplements, and merchandise, and meet or exceed daily and monthly ProShop goals.
Stock, organize, maintain, and monitor ProShop offerings and learn about products sold at the location.
Use point-of-sale and money-handling procedures accurately.
Complete member and guest check-ins and basic member account inquiries.
Monitor check-ins to identify delinquent accounts, collect balances, and update member information.
Notify club management when a member needs assistance or an issue requires escalation.
Keep the front desk and entryway neat, clean, and organized.
Complete opening and closing duties and regular club cleaning routines as needed.
Report incidents in a timely manner.
Maintain positive relationships with the club team and support teammates in achieving their goals.
Follow company policies and procedures.
Complete the EPIC Training Program within the designated timeframe and apply learned skills after training.