Front Desk Teammate - South Park Mall (Part-Time/ Bilingual)

Fitness Connection•San Antonio, TX

12d•Onsite

About The Position

Fitness Connection is hiring a part-time Front Desk Teammate for its South Park Mall location in San Antonio, Texas. The role is part of the Front Desk Hospitality team and directly shapes the experience of club members and guests by providing a welcoming, energetic environment and attentive service. Teammates serve as an initial point of contact and communication hub, support front desk and member services, and promote and sell ProShop products. New teammates enroll in the EPIC Training Program and are expected to complete it within a designated time frame, then apply the skills learned to membership systems, supplement products, personal training benefits, and other club systems.

Requirements

High school diploma or GED preferred.
Previous hospitality or customer service experience preferred.
Ability to understand and follow verbal and written instructions and communicate effectively.
Ability to interpret business communications, including personal training contracts and pricing packages.
Excellent verbal and written English communication skills.
Ability to perform basic math, reading, system technology, and communication tasks required for EPIC Training Program coursework.
Ability to meet the physical demands of the role, including bending, squatting, jumping, running, reaching, walking, hopping, spinning, kicking, lifting up to 50 pounds, moving around common gym obstacles, and moving quickly between work areas.

Nice To Haves

High school diploma or GED.
Previous experience in hospitality or customer service.

Responsibilities

Greet members and guests and provide genuine farewells.
Check members into the gym using proper procedures and register guests appropriately.
Answer telephone calls promptly using appropriate Fitness Connection verbiage and route inquiries to the appropriate people.
Direct guests and appointments to the appropriate Fitness Consultant promptly and professionally.
Serve as an initial point of contact and communication hub for members, guests, and teammates.
Promote and sell drinks, bars, supplements, and merchandise, and meet or exceed daily and monthly ProShop goals.
Stock and organize retail offerings, learn about products sold at the location, and keep the ProShop area maintained and monitored.
Use point-of-sale and money-handling procedures accurately.
Complete member and guest check-ins and respond to basic member account inquiries.
Monitor check-ins for delinquent accounts, collect balances, and update member information; notify club management when assistance needs escalation.
Keep the front desk and entryway neat, clean, and organized.
Complete opening and closing duties and regular club cleaning routines as needed.
Report incidents in a timely manner.
Maintain positive relationships with the club team and support teammates in achieving their goals.
Follow all company policies and procedures.
Complete the EPIC Training Program within the designated time frame and apply the skills learned.