Front Desk Teammate - Katy (Bilingual/Part-Time)

Fitness Connection•Katy, TX

5d•Onsite

About The Position

Fitness Connection is hiring a part-time Front Desk Teammate for its Katy location. The role supports the club’s hospitality team and directly shapes the daily experience of members and guests by creating a welcoming, energetic environment and providing attentive service. Front Desk Teammates serve as an initial point of contact and communication hub, complete member and guest check-ins, handle basic account inquiries, and support club operations. The role also includes promoting and selling ProShop drinks, snacks, supplements, and merchandise; maintaining and organizing retail offerings; using point-of-sale and money-handling procedures; and helping keep the front desk, entryway, and club clean and organized. Teammates complete opening and closing duties and other operational tasks as needed, report incidents, and work collaboratively with the club team. Front Desk Teammates enroll in the EPIC Training Program and are expected to complete it within a designated time frame. The program covers the membership system, supplement products, basic personal training benefits, and other club systems. Teammates are expected to apply their training on the job. Fitness Connection is an expanding, full-service health club company with more than 40 locations in North Carolina, Nevada, and Texas, and states a mission of making healthier lifestyles more accessible.

Requirements

High school diploma or GED preferred.
Ability to understand and follow verbal and written instructions and communicate effectively.
Ability to interpret business communications, including personal training contracts and pricing packages.
Excellent verbal and written English-language communication skills.
Ability to perform basic math, reading, system technology, and communication tasks required by the EPIC Training Program.
Ability to bend, squat, jump, run, reach, walk, hop, spin, and kick, and lift up to 50 pounds.
Ability to move freely around obstacles common in gyms and move quickly from one work area to another when needed.

Nice To Haves

Previous hospitality or customer service experience.

Responsibilities

Greet members and guests enthusiastically and provide genuine farewells.
Check members into the gym using proper procedures and register guests using proper procedures.
Answer telephone calls promptly using appropriate Fitness Connection verbiage and route telephone inquiries appropriately.
Direct guests and appointments to the appropriate Fitness Consultant promptly and professionally.
Serve as an initial point of contact and communication hub for members, guests, and teammates.
Promote and sell drinks, bars, supplements, and merchandise, and meet or exceed daily and monthly ProShop goals.
Stock and organize retail offerings and maintain and monitor the ProShop area throughout the shift.
Use point-of-sale and money-handling procedures accurately.
Complete member and guest check-ins and respond to basic member account inquiries.
Monitor check-ins for delinquent accounts, collect balances, and update member information.
Notify a member of club management when member assistance needs to be escalated.
Keep the front desk and entryway neat, clean, and organized.
Complete opening and closing duties and regular club cleaning routines as needed.
Report incidents in a timely manner.
Maintain positive relationships with the club team and support teammates in achieving their goals.
Adhere to company policies and procedures and complete other operational duties as requested by management.
Complete the EPIC Training Program within the designated time frame and apply the acquired skills after training.