Front Desk Teammate - Woodlands

Fitness Connection•The Woodlands, TX

1d•Onsite

About The Position

Fitness Connection is hiring a Front Desk Teammate to create a welcoming, energetic environment for club members and guests. The role provides hospitality and service, supports front desk and club operations, and helps members feel welcome and valued. Teammates participate in the EPIC Training Program and are expected to complete it within a designated time frame, then apply the skills learned to membership systems, supplement products, personal training benefits, and other club systems.

Requirements

High school diploma or GED preferred.
Previous hospitality or customer service experience preferred.
Ability to understand and follow verbal and written instructions and communicate effectively.
Ability to interpret business communications, including personal training contracts and pricing packages.
Excellent verbal and written English communication skills.
Ability to perform basic math, reading, system technology, and communication tasks required for the EPIC Training Program.
Ability to bend, squat, jump, run, reach, walk, hop, spin, and kick; lift up to 50 pounds; move freely around common gym obstacles; and move quickly between work areas.

Nice To Haves

High school diploma or GED.
Previous hospitality or customer service experience.

Responsibilities

Greet members and guests warmly and provide genuine farewells.
Check members into the gym and register guests according to proper procedures.
Answer telephone calls promptly using appropriate Fitness Connection language and route inquiries appropriately.
Direct guests and appointments to the appropriate Fitness Consultant promptly and professionally.
Act as an initial point of contact and communication hub for members, guests, and teammates.
Promote and sell drinks, bars, supplements, and merchandise; meet or exceed daily and monthly ProShop goals.
Stock and organize retail offerings, learn about products, maintain and monitor the ProShop area, and use point-of-sale and money-handling procedures accurately.
Complete member and guest check-ins and respond to basic member account inquiries.
Monitor check-ins for delinquent accounts, collect balances, and update member information; notify club management when assistance needs escalation.
Keep the front desk and entryway neat, clean, and organized.
Complete opening and closing duties and regular club cleaning routines as needed.
Report incidents in a timely manner.
Maintain positive relationships with the club team and support teammates in achieving their goals.
Follow company policies and procedures.
Complete the EPIC Training Program within the designated time frame and apply the training in daily work.