Recovery Specialist/Front Desk Teammate - Carrollton

Fitness Connection • Carrollton, TX

10d • Onsite

About The Position

Fitness Connection is hiring a part-time Front Desk teammate for its Carrollton location. The role helps create the energetic, welcoming club experience by providing hospitality and service to members, guests, and teammates. Front Desk teammates handle check-ins, guest registration, telephone inquiries, member account questions, and direction to Fitness Consultants. They also promote and sell ProShop items, maintain retail and front desk areas, support club operations, and complete cleaning and opening or closing duties as needed.

New teammates enroll in the EPIC Training Program and are expected to complete it within a designated timeframe. Training covers the membership system, supplement products, basic personal training benefits, and other club systems; teammates are expected to apply these skills after training. Fitness Connection provides reasonable accommodations for qualifying disabilities and medical conditions, consistent with its legal obligations.

Requirements

• High school diploma or GED preferred.
• Previous hospitality or customer service experience preferred.
• Ability to understand and follow verbal and written instructions and communicate effectively.
• Ability to interpret business communications, including personal training contracts and pricing packages.
• Excellent verbal and written English communication skills.
• Ability to perform basic math, reading, system technology, and communication skills for the EPIC Training Program.
• Ability to lift 50 pounds and perform physical activities including bending, squatting, jumping, running, reaching, walking, hopping, spinning, and kicking.
• Ability to move freely around obstacles common in gyms and quickly move between work areas when needed.

Nice To Haves

• High school diploma or GED.
• Previous experience in hospitality or customer service.

Responsibilities

• Give members and guests EPIC greetings and genuine farewells.
• Check members into the gym using proper procedures and register guests using proper procedures.
• Answer telephone calls promptly using appropriate Fitness Connection verbiage and route inquiries appropriately.
• Direct guests and appointments to the appropriate Fitness Consultant promptly and professionally.
• Serve as an initial point of contact and communication hub for members, guests, and teammates.
• Promote and sell drinks, bars, supplements, and merchandise; meet or exceed daily and monthly ProShop goals.
• Stock and organize retail offerings, learn about products sold at the location, and keep the ProShop area maintained and monitored.
• Use POS and money-handling procedures accurately.
• Complete member and guest check-ins and basic member account inquiries.
• Monitor check-ins for delinquent accounts, collect balances, and update member information.
• Notify club management when a member assistance issue needs escalation.
• Keep the front desk and entryway neat, clean, and organized.
• Complete opening and closing duties and regular club cleaning routines as needed.
• Report incidents in a timely manner.
• Maintain positive relationships with the club team and support teammates in achieving their goals.
• Adhere to company policies and procedures.
• Complete the EPIC Training Program within the designated timeframe and apply the skills learned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED