Front Desk Teammate - Jones Road (Full-Time)
About The Position
Fitness Connection is hiring a Front Desk Teammate for its hospitality team. The role directly shapes the experience of club members and guests by creating an energetic, welcoming environment and providing outstanding hospitality and service. Front Desk Teammates serve as an initial point of contact and communication hub for members, guests, and fellow teammates, and support front desk, ProShop, and club operations. Teammates complete the EPIC Training Program within a designated time frame and apply the skills learned afterward. The coursework covers the membership system, supplement products, basic personal training benefits, and other club systems, and requires basic math, reading, system technology, and communication skills. Fitness Connection is an equal opportunity employer and will consider reasonable accommodations consistent with its legal obligations.
Requirements
- High school diploma or GED preferred.
- Previous hospitality or customer service experience preferred.
- Ability to understand and follow verbal and written instructions and communicate effectively.
- Ability to interpret business communications, including personal training contracts and pricing packages.
- Excellent verbal and written English-language communication skills.
- Ability to perform basic math, reading, system technology, and communication tasks required by the EPIC Training Program.
- Ability to meet the physical demands of the role, including bending, squatting, jumping, running, reaching, walking, hopping, spinning, kicking, lifting up to 50 pounds, moving around common gym obstacles, and moving quickly between work areas.
Nice To Haves
- High school diploma or GED.
- Previous hospitality or customer service experience.
Responsibilities
- Greet and farewell members and guests warmly and engage them with EPIC greetings and farewells.
- Check members into the gym using proper procedures and register guests using proper procedures.
- Answer telephone calls promptly using appropriate Fitness Connection verbiage and route telephone inquiries appropriately.
- Direct guests and appointments to the appropriate Fitness Consultant promptly and professionally.
- Serve as an initial point of contact and communication hub for members, guests, and teammates.
- Promote and sell drinks, bars, supplements, and merchandise, and meet or exceed daily and monthly ProShop goals.
- Stock and organize retail offerings, learn about products sold at the location, and keep the ProShop area maintained and monitored throughout the shift.
- Use POS and money-handling procedures accurately.
- Complete member and guest check-ins and respond to basic member account inquiries.
- Monitor check-ins for delinquent accounts, collect balances, and update member information; notify club management when member assistance needs escalation.
- Keep the front desk and entryway neat, clean, and organized.
- Complete opening and closing duties and regular club cleaning routines as needed.
- Report incidents in a timely manner and maintain positive relationships with the club team.
- Support other teammates in achieving their goals and follow company policies and procedures.
- Complete the EPIC Training Program within the designated time frame and apply the skills learned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
