Full Time Front Desk Coordinator

St. Luke’s University Health Network•Orwigsburg, PA

13d

About The Position

The Front Desk Coordinator performs, organizes, and prioritizes clerical functions within the Physical Therapy Department. Duties include answering phones, registering and scheduling patients, verifying insurance and obtaining authorizations, word processing, filing, and general office work. The role supports efficient clinic scheduling and accurate patient records while communicating with patients, families, managers, clinical staff, and other departments.

Requirements

High school graduate or equivalent.
Excellent oral and written communication skills to relate effectively with managers, patients, families, and staff at various levels.
Demonstrated competency, as appropriate to the ages of patients served, in obtaining and interpreting information about patients’ needs, knowledge of growth and development, and understanding the range of treatment needed.
Word processing experience, including mastery of MS Office (Word, Excel, and Access).
Experience with other PC software, such as statistical database and presentation software.
Three years of related office experience.
Ability to meet the physical and sensory requirements described for the position, including prolonged sitting and standing, frequent fingering and handling, lifting and carrying objects up to 50 pounds, and normal vision and hearing for conversation and telephone use.

Nice To Haves

Three years of related office experience preferably in a medical setting.
Previous rehabilitation experience.

Responsibilities

Answer telephone calls promptly and assist callers or direct them to the appropriate person or department.
Receive and update patient information.
Maintain files in the appropriate order and maintain accurate patient records and filing systems.
Complete patient registration accurately in the current computer system.
Verify patient insurance benefits.
Process pre-certifications and authorizations according to insurance company requirements.
Schedule appointments based on patient needs and efficient use of clinic time; confirm appointments and maintain a full department schedule.
Communicate scheduling problems to the Department Manager.
Receive cash, checks, and credit card payments and prepare receipts.
Distribute mail to clinical staff.
Process requests for release of information according to Medical Record Department policies.