Front Desk Team Member - GOLD'S GYM - Highland

RSG Group•Austin, TX

About The Position

The Front Desk Team Member is the club’s initial point of contact and creates a welcoming atmosphere and memorable guest experience. The role warmly greets and directs members, guests, and staff; controls the front door and retail area; responds to member requests and inquiries; and performs administrative duties as directed by the Gym General Manager. The position also supports member services, sales, retail and concession operations, facility upkeep, and safety procedures.

Responsibilities

Promptly and enthusiastically greet members and guests to create a friendly entrance and departure experience.
Provide security and control at the front door and retail area.
Check members into the gym using the proper procedures and monitor check-ins for delinquent accounts, notifying Gym Management.
Register guests according to proper procedures and promptly direct guests and appointments to the appropriate personal trainer.
Answer calls professionally using the gym phone system, take messages including the caller’s name and question, and follow up with management on telephone inquiries.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear the proper uniform and nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales, maintain a stocked cooler and retail inventory, and assist with receiving and checking in products.
Attend staff meetings as directed.
Clean and maintain the front desk area according to company standards.
Log reported maintenance concerns, follow and report safety concerns, and notify management of incidents requiring incident reports.
Work scheduled shifts and adhere to company attendance policies.
Perform other reasonable assignments as directed by the Gym General Manager and/or Member Experience Manager, including light cleaning and picking up weights during gym walk-throughs.
Assist with membership sales and sign-ups using a kiosk or computer.
Assign barcodes to new members, take member photos, and schedule complimentary personal training sessions.
Handle member account changes, including payment-method changes, freeze forms, cancellation forms, and manual agreements.
Assist members with registering and checking in for classes through the app.
Perform other duties as assigned.