Front Desk Team Member - GOLD'S GYM - North Round Rock

Gold's Gym•Round Rock, TX

10d

About The Position

The Front Desk Team Member is the initial point of contact for the gym and is responsible for creating a welcoming atmosphere and memorable guest experience. The role warmly greets and directs members, guests, and staff, controls the front door area, responds to member requests and questions about gym operations and policies, and performs administrative duties as directed by the Gym General Manager.

Responsibilities

Promptly and enthusiastically greet members and guests to provide a friendly, positive entrance and departure experience.
Provide security and control for the front door and retail area.
Check members into the gym using proper procedures and monitor check-ins for delinquent accounts, notifying Gym Management as needed.
Register guests according to proper procedures and promptly direct guests and appointments to the appropriate personal trainer.
Answer calls professionally using the gym phone system, take appropriate messages, and follow up with management on telephone inquiries.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear the proper uniform and nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales; help maintain stocked coolers and retail inventory.
Attend staff meetings as directed.
Clean and maintain the front desk area according to company standards.
Log reported maintenance concerns and follow and report safety concerns.
Notify management of gym or member incidents requiring incident reports.
Work scheduled shifts and adhere to company attendance policies.
Perform other reasonable assignments as directed by the Gym General Manager and/or Member Experience Manager, including light cleaning and picking up weights during gym walkthroughs.
Assist with membership sales and member sign-ups using a kiosk or computer.
Assign barcodes to new members, take member photos, and schedule complimentary personal training sessions.
Handle member account changes, including payment-form changes, freeze forms, cancellation forms, and manual agreements.
Assist with receiving orders and checking in retail and concession products.
Help members register and check in for classes through the app.
Perform other duties as assigned.