Front Desk Team Member - GOLD'S GYM - Cypress Creek

Gold's Gym•Cedar Park, TX

12h

About The Position

The Front Desk Team Member is the initial point of contact for members, guests, and staff entering the gym. The role creates a welcoming atmosphere and memorable guest experience by greeting and directing visitors, providing front-door and retail-area control, responding to member requests, and answering questions about gym operations and policies. The position also performs administrative, membership, sales, retail, safety, and front-desk maintenance duties as directed by the Gym General Manager and/or Member Experience Manager.

Responsibilities

Promptly and enthusiastically greet members and guests when they enter and leave the gym.
Provide security and control at the facility’s front door and retail area.
Check members into the gym using proper procedures and monitor check-ins for delinquent accounts, notifying Gym Management as needed.
Register guests using proper procedures and direct guests and appointments to the appropriate personal trainer promptly and professionally.
Answer calls professionally using the gym phone system, take appropriate messages, and follow up with management on telephone inquiries.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear the proper uniform and nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales; help maintain stocked cooler and retail inventory.
Attend staff meetings as directed.
Clean and maintain the front desk area according to company standards.
Log reported maintenance concerns and follow and report safety concerns.
Notify management of gym or member incidents requiring incident reports.
Work scheduled shifts and adhere to company attendance policies.
Perform other reasonable assignments as directed, including light cleaning and picking up weights during gym walk-throughs.
Assist with membership sales and signing up members using a kiosk or computer.
Assign barcodes to new members, take member photos, and schedule complimentary personal training sessions.
Handle member account changes, including payment-method changes, freeze forms, cancellation forms, and manual agreements.
Assist with receiving orders and checking in retail and concession products.
Help members register and check in for classes through the app.
Perform other duties as assigned.