Front Desk Team Member - GOLD'S GYM - Cypress Creek

RSG Group•Cedar Park, TX

10d

About The Position

The Front Desk Team Member is the gym’s initial point of contact and helps create a welcoming atmosphere and memorable experience for members, guests, and staff. The role greets and directs people entering the gym, controls the front-door location, responds to member requests and questions about gym operations and policies, and performs administrative duties as directed by the Gym General Manager. The position also supports membership sales and account changes, personal-training scheduling, retail and concession operations, class registration, facility cleanliness, and safety procedures.

Responsibilities

Promptly and enthusiastically greet members and guests and create a friendly, positive entrance and departure experience.
Provide security and control at the front door and retail area.
Check members in using proper procedures, monitor check-ins for delinquent accounts, and notify Gym Management.
Register guests and direct guests and appointments to the appropriate personal trainer promptly and professionally.
Answer calls professionally, take appropriate messages, and follow up with management on telephone inquiries.
Respond immediately to member requests, inquiries, and concerns.
Maintain a neat appearance and wear the proper uniform and nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales and help maintain cooler and retail inventory.
Attend staff meetings as directed.
Clean and maintain the front desk area according to company standards.
Log reported maintenance concerns, follow and report safety concerns, and notify management of incidents requiring incident reports.
Work when scheduled and adhere to company attendance policies.
Perform other reasonable assignments as directed by the Gym General Manager and/or Member Experience Manager, including light cleaning and picking up weights during gym walk-throughs.
Assist with membership sales and signing up members, using a kiosk or computer.
Assign barcodes to new members, take member photos, and schedule complimentary personal-training sessions.
Handle member account changes, including payment-form changes and freeze, cancellation, and manual agreement forms.
Assist with receiving orders and checking in retail and concession products.
Assist members with registering and checking in for classes via the app.
Perform other duties as assigned.