Front Desk Team Member - GOLD'S GYM - Little Elm

RSG Group•Little Elm, TX

About The Position

The Front Desk Team Member is the initial point of contact for members, guests, and staff entering the gym. The role creates a welcoming atmosphere and memorable guest experience by greeting and directing visitors, controlling the front door and retail area, assisting with member requests and inquiries, and carrying out administrative duties as directed by the Gym General Manager. The position also supports membership sales and account administration, retail and concession operations, facility upkeep, and safety and incident reporting.

Responsibilities

Greet members and guests promptly and warmly, and direct them to the appropriate destination.
Provide security and control for the front door and retail area.
Check in members using the proper procedures and monitor check-ins for delinquent accounts, notifying Gym Management when identified.
Register guests according to proper procedures and direct guests and appointments to the appropriate personal trainer.
Answer gym phone calls professionally, take appropriate messages, and follow up with management on telephone inquiries.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear the proper uniform and nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales; help maintain stocked coolers and retail inventory.
Attend staff meetings as directed.
Clean and maintain the front desk area according to company standards and log reported maintenance concerns.
Follow and report safety concerns, and notify management of gym or member incidents requiring incident reports.
Work scheduled shifts and adhere to company attendance policies.
Perform other reasonable assignments as directed by the Gym General Manager and/or Member Experience Manager, including light cleaning and picking up weights during gym walkthroughs.
Assist with membership sales and sign-ups using a kiosk or computer.
Assign barcodes to new members, take member photos, and schedule complimentary personal training sessions.
Process member account changes, including payment-form changes, freezes, cancellations, and manual agreements.
Assist with receiving orders and checking in retail and concession products.
Help members register and check in for classes through the app.
Perform other duties as assigned.