Front Desk Team Member - GOLD'S GYM - Little Elm

Gold's Gym•Little Elm, TX

About The Position

The Front Desk Team Member is the gym’s initial point of contact, responsible for warmly greeting and directing members, guests, and staff and creating a welcoming atmosphere and memorable guest experience. The role controls the front-door location and retail area, assists with member requests and inquiries about gym operations and policies, and performs administrative duties as directed by the Gym General Manager. The position also supports membership sales and account changes, retail and concession operations, class registration, and upkeep of the front desk and gym areas.

Responsibilities

Greet members and guests promptly and create a friendly, positive entrance and departure experience.
Provide security and control for the front door and retail area.
Check members into the gym using proper procedures and monitor check-ins for delinquent accounts, notifying Gym Management as needed.
Register guests using proper procedures and direct guests and appointments to the appropriate personal trainer promptly and professionally.
Answer calls professionally, take appropriate messages including the caller’s name and question, and follow up with management on telephone inquiries.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear proper uniform attire with a nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales; help keep the cooler and retail inventory fully stocked.
Attend staff meetings as directed.
Clean and maintain the front desk area according to company standards.
Log reported maintenance concerns and follow and report safety concerns.
Notify management of gym or member incidents that require incident reports.
Work scheduled shifts and adhere to company attendance policies.
Perform other reasonable assignments as directed by the Gym General Manager and/or Member Experience Manager, including light cleaning and picking up weights during gym walkthroughs.
Assist with membership sales using a kiosk or computer and sign up members.
Assign barcodes to new members, take member photos, and schedule complimentary personal training sessions.
Handle member account changes, including payment-method changes, freezes, cancellations, and manual agreements.
Assist with receiving orders and checking in retail and concession products.
Help members register and check in for classes through the app.
Perform other duties as assigned.