Front Desk Team Member - GOLD'S GYM - North Round Rock

RSG Group•Round Rock, TX

10d

About The Position

The Front Desk Team Member is the initial point of contact for the club and is responsible for creating a welcoming atmosphere and memorable guest experience. The role greets and directs members, guests, and staff; controls the front door and retail area; responds to member requests and questions about gym operations and policies; and performs administrative duties as directed by the Gym General Manager. The position also supports membership sales and account services, retail and concession operations, facility upkeep, and member class registration.

Responsibilities

Promptly and enthusiastically greet members and guests to create a friendly, positive arrival and departure experience.
Provide security and control at the front door and retail area.
Check members in using proper procedures, monitor check-ins for delinquent accounts, and notify Gym Management.
Register guests using proper procedures and promptly direct guests and appointments to the appropriate personal trainer.
Answer calls professionally using the gym phone system, take appropriate messages, and follow up with management on telephone inquiries.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear the proper uniform and nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales and help keep the cooler and retail inventory stocked.
Attend staff meetings as directed.
Clean and maintain the front desk area according to company standards.
Log reported maintenance concerns, follow and report safety concerns, and notify management of incidents requiring incident reports.
Work scheduled shifts and adhere to company attendance policies.
Perform other reasonable assignments as directed by the Gym General Manager and/or Member Experience Manager, including light cleaning and picking up weights during gym walk-throughs.
Assist with membership sales and member sign-ups using a kiosk or computer.
Assign barcodes to new members, take member photos, and schedule complimentary personal training sessions.
Handle member account changes, including payment-method changes, freeze forms, cancellation forms, and manual agreements.
Assist with receiving orders and checking in retail and concession products.
Help members register and check in for classes through the app.
Perform other duties as assigned.