Front Desk Supervisor

Proper Hospitality Careers•Culver City, CA

25d

About The Position

The Front Desk Supervisor leads the Front Desk team and oversees daily operations at The Culver Hotel. The role provides a warm, efficient guest experience from check-in through check-out, responds to guest requests and complaints, and helps resolve issues professionally. It also supports staff scheduling, training, and development; manages reservations, room availability, billing, and financial transactions; prepares operational reports; and maintains front-desk supplies. The supervisor helps ensure the safety and security of guests, team members, and hotel property, and follows hotel emergency, health, and safety procedures. Flexibility to support evenings, weekends, holidays, and occasional overnight coverage is required based on business needs.

Requirements

High school diploma or equivalent.
Previous experience as a Front Desk Agent in a hotel environment.
At least 1–2 years of supervisory experience in hospitality or customer service.
Experience with hotel reservation systems, such as InforHMS, Alice, or similar.
Strong written and verbal communication skills.
Exceptional interpersonal skills and the ability to remain calm and professional under pressure.
Ability to multitask and prioritize effectively in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to sit or stand for extended periods.
Ability to occasionally lift or move up to 20 pounds.
Frequent use of hands, fingers, and wrists for typing, handling check-in materials, and operating phone or computer systems.

Nice To Haves

A degree in Hospitality Management or a related field.

Responsibilities

Welcome guests and complete check-ins by verifying reservations, processing payments, and assigning rooms.
Handle check-outs, verify charges, and help ensure guests leave with a positive impression.
Respond to guest inquiries, requests, and complaints, resolve concerns, and provide information about hotel services, local attractions, and dining options.
Supervise Front Desk Agents, monitor attendance, schedule shifts, and maintain staffing levels for operational needs.
Train and mentor new agents, support their development, and ensure adherence to hotel policies and procedures.
Lead by example and foster a positive, motivated, professional team environment.
Oversee front-desk operations, reservations, room availability, and fulfillment of guest needs according to hotel standards.
Conduct quality checks to confirm front-desk procedures are followed.
Enter guest information accurately into the reservation system and ensure billing is correct.
Handle cash, verify credit cards, and post charges accurately.
Prepare reports on daily operations, occupancy, revenue, and guest satisfaction, and provide feedback to management.
Follow emergency, health, and safety procedures and help protect guests, team members, and hotel property.
Keep front-desk supplies and equipment stocked and organized, perform inventory checks, and coordinate supply orders.
Support shifts including evenings, weekends, holidays, and occasional overnight coverage as business needs require.