Front Desk Supervisor

KW PROPERTY MANAGEMENT AND CONSULTING•Miami, FL

About The Position

The Front Desk Supervisor provides a professional and competent presence while delivering friendly, outgoing customer service to residents and guests. Serving as a key liaison between the community and its residents, the supervisor oversees daily Front of House operations, including the front desk, loading dock, and package services. The role also monitors the premises to help ensure the building’s safety policies and procedures are followed. The supervisor maintains current knowledge of community documents, policies, and procedures; helps ensure life-safety systems are operational; and supports effective guest and intrusion-deterrent procedures. The position provides leadership in coordinating with other building business groups, managing resident relationships and service concerns, supervising staff schedules and departmental standards, and maintaining accurate documentation and work-order processes. This is a full-time position. Days and hours are determined at the property level to meet community business needs and may change accordingly. The employee reports directly to the Property Manager.

Requirements

High school diploma.
Strong managerial background.
Proficiency and working knowledge of Microsoft Office applications.
At least one year of related experience and/or training.

Nice To Haves

Associate or bachelor’s degree preferred.
Bilingual Spanish and English may be required at some properties.

Responsibilities

Maintain current knowledge of the client’s community documents, policies, and procedures.
Ensure life-safety systems are operational and functioning, and take corrective action to support the safety of the building, residents, guests, and staff.
Ensure resident-guest and intrusion-deterrent policies are effectively followed.
Provide leadership and direction in managing relationships with other building business groups to support resident service and company and property goals.
Assist with budgeting and long-term planning.
Schedule staff to cover building needs while seeking to avoid unnecessary overtime.
Approve all departmental schedules.
Manage resident relationships to support retention and customer service, including resolving concerns, coordinating special services, and conducting formal and informal inspections.
Supervise and oversee projects.
Set and maintain high performance standards, and follow up with staff to ensure service is delivered.
Respond to phone calls and correspondence in a timely, professional manner.
Encourage staff to act professionally and comply with company safety standards.
Ensure documents are accurately updated and uploaded to management support systems.
Ensure violations and work orders are processed regularly as required.
Conduct regular property rounds to ensure staff, residents, guests, and vendors follow established safety procedures and rules.
Write reports documenting daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, or unusual occurrences.