Front Desk Supervisor
About The Position
A Kolter Hospitality Front Desk Supervisor delivers service excellence by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. The position is responsible for managing the hotel's front desk operations during an assigned shift. The supervisor oversees front desk staff and operations, assists guests with check-in and check-out, and handles guest concerns courteously and efficiently. The role also supports accurate financial record keeping and reporting, coordinates guest and room information with other departments, arranges advance room blocking for VIPs and other guests with special requests or long stays, and reports items in need of repair. The supervisor follows company policies and safety procedures. This role requires previous hotel front desk experience, the ability to work most weekends and holidays, and the ability to operate a computer. Experience overseeing or directing a team is a plus. The position requires standing or walking for up to eight hours, with occasional lifting, pushing, and pulling. Pre-employment drug testing and a background check are required.
Requirements
- Previous hotel front desk experience.
- Ability to work most weekends and holidays.
- Knowledge of, or ability to operate, a computer.
- Ability to stand or walk for up to eight hours.
- Occasional lifting, pushing, and pulling.
- Pre-employment drug test and background check required.
Nice To Haves
- Experience overseeing or directing a team.
Responsibilities
- Supervise front desk operations during the assigned shift.
- Ensure front desk staff are familiar with hotel products and services.
- Handle guest issues courteously and efficiently and ensure satisfactory resolution.
- Assist guests with check-in and check-out.
- Ensure adherence to company policies for financial record keeping, money handling, and licensing, including timely and accurate financial reporting.
- Ensure rooms for daily VIP arrivals, special requests, and long-stay guests are pre-blocked in advance.
- Communicate with other departments to coordinate and follow up on guest and room information.
- Report items in need of repair.
- Follow safety procedures while working.
- Report to work on time and in proper uniform.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
