Front Desk Supervisor

Gravity Haus • Teton Village, WY

7d

About The Position

Gravity Haus is seeking an energetic, service-driven Front Desk Supervisor (Haus Experience Supervisor) to support daily front desk operations and deliver exceptional guest and member experiences. The role helps ensure smooth hotel operations, leads Front Desk Specialists, and upholds hospitality standards across the property.

The supervisor supports front desk operations, team hiring and development, personalized guest service, and coordination with other departments. They also help members access Gravity Haus benefits, events, and amenities while maintaining a safe and welcoming community space. This position requires a flexible schedule, including weekends and holidays, and involves standing for extended periods and occasionally lifting up to 50 lbs.

Requirements

• At least 2 years of hotel front desk or hospitality experience preferred.
• Strong communication skills and comfort using hotel or PMS platforms.
• Guest-first mindset and genuine enthusiasm for hospitality.
• Ability to thrive in a fast-paced environment and solve problems calmly and creatively.
• Ability to build strong working relationships across departments and collaborate naturally.
• Ability to stay organized, think ahead, and manage shifting priorities.
• Ability to inspire teamwork and help others grow through coaching and real-time feedback.
• Ability to work a flexible schedule, including weekends and holidays.
• Comfort using hospitality systems such as PMS, OpenTable, Slack, or similar.
• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Flexibility to work varying shifts as needed.

Nice To Haves

• Prior supervisory experience is a plus, but is not required for candidates with strong leadership qualities.
• Passion for the outdoors, wellness, and a sustainable lifestyle.

Responsibilities

• Support daily front desk operations, including check-in and check-out, key creation, room assignments, and guest communications.
• Ensure the team follows service protocols and hospitality standards.
• Monitor room blocking, special requests, early arrivals, and VIP needs.
• Use PMS and ALICE to coordinate guest interactions, maintenance requests, and follow-up tasks.
• Assist with billing questions, corrections, and resolution of guest issues.
• Maintain a welcoming, organized, and efficient lobby and front desk environment.
• Assist in hiring, onboarding, supervising, and training Front Desk Specialists.
• Help create staffing schedules based on business needs.
• Conduct coaching conversations, provide performance feedback, and take disciplinary actions as needed.
• Support team development, morale, and alignment with company standards.
• Deliver anticipatory, high-touch guest service throughout each stay.
• Support pre-arrival planning and communications to personalize visits.
• Help resolve escalated guest concerns professionally and empathetically.
• Promote hotel services, amenities, and local recommendations.
• Communicate daily with Housekeeping about priority rooms, arrivals, departures, and special requests.
• Coordinate with Maintenance to resolve in-room issues promptly.
• Support F&B, Membership, and Events teams in providing seamless property experiences.
• Introduce guests to Gravity Haus membership benefits and community events.
• Prepare personalized member welcome notes, VIP touches, and itineraries.
• Assist local and visiting members with questions, access, and amenity usage.
• Uphold community standards and help ensure a safe, welcoming space for members.

Benefits

• Health insurance for full-time team members.
• 401(k) with company match.
• All-In Gravity Haus Membership, including discounted stays, gear rentals, wellness programming, and other adventure perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed