Front Desk Supervisor
Hillside Boutique Hotel•Castroville, TX
About The Position
The Front Desk Supervisor oversees the daily operations of the front desk team to support a seamless guest experience. The role supports the Front Office Manager by supervising staff, resolving guest concerns, and maintaining high standards of service, efficiency, and professionalism. The supervisor oversees, guides, and trains front office employees and reports achievements or deficiencies to the Front Office Manager, Guest Service Manager, or GM. The position has no discipline or management responsibilities.
Requirements
- Previous supervisory experience.
- Previous experience in a front desk environment in the hotel industry.
- May be required to hold a current TABC (TX) or RVSP (LA) certification.
Responsibilities
- Lead and support front desk agents during shifts to ensure smooth operations.
- Train new team members and provide ongoing coaching and feedback.
- Monitor guest check-ins, check-outs, and reservation processes.
- Resolve guest issues promptly and professionally, escalating when necessary.
- Ensure accurate billing and cashiering procedures.
- Collaborate with housekeeping and other departments to meet guest needs.
- Maintain a clean, organized, and welcoming front desk environment.
- Assist with scheduling and shift coverage as needed.
- Oversee, guide, and train front office employees.
- Report employee achievements and deficiencies to the Front Office Manager, Guest Service Manager, or GM.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
