Front Desk Supervisor

Courtyard San Diego Rancho Bernardo • San Diego, CA

18d • Onsite

About The Position

The Front Desk Supervisor is the first point of contact for guests at Courtyard San Diego Rancho Bernardo and leads by example to create memorable guest experiences and build guest loyalty. The role supports and guides the front office team, ensures courteous and prompt service, resolves guest concerns, coordinates guest requests with other departments, and helps maintain accurate front desk operations. The position requires standing for an entire shift and lifting at least 25 pounds. Applicants must be available to work evenings, weekends, and holidays.

Requirements

• Strong verbal and written communication skills.
• Ability to read, write, type, and use basic technology.
• Ability to stand for an entire shift.
• Ability to lift at least 25 pounds.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Previous customer service experience in a fast-paced, guest-facing environment.
• Cash-handling experience.

Responsibilities

• Assist with training, coaching, and scheduling the front office team.
• Ensure guests are served promptly and courteously during all shifts.
• Resolve guest issues using problem-solving skills and work toward guest satisfaction.
• Coordinate with other departments to handle guest requests in a fast-paced environment.
• Ensure front desk checklists and programs are followed and review daily work for accuracy.
• Follow cash-handling procedures and post and reconcile charges on guest receipts.
• Support hotel goals through teamwork and collaboration with all departments.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance and other life insurance options.
• Short-term and long-term disability insurance.
• Company-matched 401(k) plan.
• Paid time off, including vacation and sick leave.
• Paid holidays.
• Flexible Spending Account.
• Employee assistance program.
• Leadership development program.
• Hotel benefits.
• Daily pay.
• Educational opportunities and tuition reimbursement.
• Paid jury duty, personal, medical, and military leave in accordance with applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed