Front Desk Supervisor
About The Position
StepStone Hospitality is hiring a Front Desk Supervisor to support its Residence Inn in Rocky Mount, North Carolina. Reporting directly to the General Manager, this role supports hotel operations and the guest services department, with a focus on operational performance, profitability, and guest satisfaction. The supervisor may oversee operational areas including Engineering, Housekeeping, and Food & Beverage, and handles problem resolution in the General Manager’s absence. The position also involves managing reservations to support room occupancy and average daily rate, developing employees, and helping prepare financial and operational plans. Other duties may be assigned. StepStone Hospitality describes itself as a hotel management company that emphasizes teamwork, creativity, excellence, and professional growth.
Requirements
- Comprehensive knowledge of English to communicate effectively with guests, associates, and vendors.
- Ability to assist with designing and preparing statistical reports and presentations as needed.
- Ability to report information accurately.
- Ability to assist with office tasks as needed.
- Ability to scrupulously follow StepStone and hotel policies and procedures.
- Attend required meetings.
Responsibilities
- Maintain quality guest service standards.
- Achieve budgeted revenues and expenses and maximize guest services department profitability.
- Develop short- and long-term financial and operational plans for the guest services department in alignment with hotel objectives.
- Supervise operational areas, including Engineering, Housekeeping, and Food & Beverage.
- Oversee problem resolution in the General Manager’s absence.
- Improve guest satisfaction by delivering an exceptional product through employee development.
- Manage reservations to support the highest possible room occupancy and average daily rate through suggestive selling by associates.
- Perform other duties as assigned.
- Attend required meetings.
- Follow StepStone and hotel policies and procedures.
Benefits
- Medical, vision, and dental plan options
- Basic life insurance provided
- Voluntary short-term and long-term disability coverage
- Hotel associate and friends and family discounts
- Pet insurance options
- Voluntary life, AD&D, critical illness, hospital indemnity, and accident coverage
- 401(k) match
- Paid time off
- Leadership training programs and mentorships
- Competitive salaries
- Employee assistance program
- Professional growth and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
