Front Desk Supervisor

KW Property Management Careers•Miami, FL

About The Position

The Front Desk Supervisor provides residents with friendly, outgoing customer service and serves as a key liaison between community guests and residents. The role oversees daily Front of House operations, including the front desk, loading dock, and package operations, while monitoring the premises to ensure building safety procedures and policies are followed. The supervisor leads staff and coordinates with other business groups to support resident service and property goals. The position manages resident relationships and concerns, coordinates special services, schedules staff, approves departmental schedules, and assists with budgeting and long-term planning. It also requires maintaining current knowledge of community documents and policies, ensuring accurate management-system records, processing violations and work orders, conducting property rounds and inspections, and documenting daily activities and unusual occurrences. The role is primarily indoors and involves standing and sitting throughout the day.

Requirements

Strong managerial background.
Proficiency and working knowledge of Microsoft Office applications.
At least one year of related experience and/or training.
High school diploma preferred.

Nice To Haves

Associate or bachelor's degree.
Bilingual Spanish and English skills may be required at some properties.

Responsibilities

Oversee daily Front of House operations, including the front desk, loading dock, and package operations.
Patrol and monitor the premises to ensure building safety procedures and policies are followed.
Maintain current knowledge of the community's documents, policies, and procedures.
Ensure life-safety systems are operational and take corrective action when needed to protect residents, guests, and staff.
Ensure resident guest and intrusion-deterrent policies are followed.
Lead and manage relationships with other building business groups to support resident service and company and property goals.
Assist with budgeting and long-term planning.
Schedule staff to meet building needs while avoiding unnecessary overtime, and approve departmental schedules.
Manage resident relationships, resolve concerns in a timely and complete manner, coordinate special services, and conduct formal and informal inspections.
Supervise and oversee projects.
Set high performance standards and follow up to ensure service standards are met.
Respond to phone calls and correspondence in a timely, professional manner.
Encourage professional staff conduct and compliance with company safety standards.
Ensure documents are accurately updated and uploaded into management support systems.
Ensure violations and work orders are processed regularly as required.
Conduct regular property rounds to ensure staff, residents, guests, and vendors follow established safety procedures and rules.
Write reports documenting daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.