Front Desk Supervisor

Island Hospitality Management•Pittsburgh, PA

About The Position

The Front Desk Supervisor is responsible for the overall success of the front desk, ensuring guest satisfaction and product quality standards, and planning and supervising the activities of a diverse workforce to support the smooth and profitable operation of the business. The supervisor serves as a key point of reference for team members, vendors, and guests. The position may require flexible scheduling availability, and weekly hours vary based on guest occupancy, season, staffing, and other factors; a specific number of weekly hours is not guaranteed. Island Hospitality offers a formal training and development program intended to support employee growth and career opportunities. The role includes responsibilities for guest check-in and check-out, payment processing, guest and vendor assistance, shift reporting, front desk staff training, and scheduling support.

Requirements

Highly motivated team player with strong initiative and a desire for achievement.
Effective at anticipating, preventing, identifying, and solving workplace problems.
Ability to work well in stressful situations.
Readily available and approachable to guests while providing excellent guest service.
Ability to stand, sit, or walk for extended periods.

Responsibilities

Check in and check out hotel guests.
Process payments according to established hotel requirements.
Provide information and assistance to guests and vendors.
Prepare necessary reports during each shift for the management team.
Ensure front desk staff understand the guest service guarantee and are trained to meet service standards.
Assist in creating and distributing the team member schedule in a timely manner.
Plan and supervise the activities of the front desk workforce.
Support guest satisfaction and product quality standards.

Benefits

Medical, dental, and vision insurance.
HSA and FSA plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits for transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonuses.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program with a path personalized to employee goals.
Referral bonus program for any company location.