Front Desk Supervisor

Gravity Haus • Teton Village, WY

8d • $27 - $30

About The Position

Gravity Haus is seeking an energetic, service-driven Front Desk Supervisor, also called a Haus Experience Supervisor, to support daily front desk operations and deliver exceptional guest and member experiences. The role helps ensure smooth hotel operations, leads Front Desk Specialists, and elevates hospitality standards across the property. The position involves hands-on guest service, team supervision and training, coordination with other departments, and member support. The role requires a flexible schedule, including weekends, holidays, and varying shifts as needed.

Requirements

• At least 2 years of hotel front desk or hospitality experience is preferred.
• Strong communication skills and comfort using hotel or property management system platforms.
• Guest-first mindset and genuine enthusiasm for hospitality.
• Ability to thrive in a fast-paced environment and solve problems calmly and creatively.
• Ability to build strong working relationships across departments and collaborate naturally.
• Ability to stay organized, think ahead, and manage shifting priorities.
• Ability to inspire teamwork and help others grow through coaching and real-time feedback.
• Ability to work a flexible schedule, including weekends and holidays.
• Comfort using hospitality systems such as PMS, OpenTable, Slack, or similar.
• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.

Nice To Haves

• Prior supervisory experience is a plus, but is not required for candidates with strong leadership qualities.
• Passion for the outdoors, wellness, and a sustainable lifestyle.

Responsibilities

• Support daily front desk operations, including check-in and check-out, key creation, room assignments, and guest communications.
• Ensure the team follows service protocols and hospitality standards.
• Monitor and manage room blocking, special requests, early arrivals, and VIP needs.
• Use PMS and ALICE to coordinate guest interactions, maintenance requests, and follow-up tasks.
• Assist with billing questions and corrections, and resolve guest issues.
• Maintain a welcoming, organized, and efficient lobby and front desk environment.
• Assist with hiring, onboarding, supervising, and training Front Desk Specialists.
• Help create staffing schedules based on business needs.
• Conduct coaching conversations, provide performance feedback, and take disciplinary actions as needed.
• Support team development, morale, and alignment with company standards.
• Deliver anticipatory, high-touch guest service throughout guests’ stays.
• Support pre-arrival planning and communications to personalize visits.
• Help resolve escalated guest concerns professionally and empathetically.
• Promote hotel services, amenities, and local recommendations.
• Communicate daily with Housekeeping about priority rooms, arrivals, departures, and special requests.
• Coordinate with Maintenance to resolve in-room issues promptly.
• Support F&B, Membership, and Events teams to provide seamless experiences across the property.
• Introduce guests to Gravity Haus membership benefits and community events.
• Prepare personalized member welcome notes, VIP touches, and itineraries.
• Assist local and visiting members with questions, access, and amenity use.
• Uphold community standards and help ensure a safe, welcoming space for all members.

Benefits

• Health insurance for full-time team members.
• 401(k) with company match for full-time team members.
• All-In Gravity Haus Membership for full-time team members, including discounted stays, gear rentals, wellness programming, and other adventure perks.
• Benefits vary for part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed