Front Desk Supervisor

Tharaldson Hospitality • Brea, CA

6d • $25 - $27 • Onsite

About The Position

The Front Desk Supervisor coordinates the hotel’s front office activities and supports the General Manager. The role performs Guest Service Agent duties as scheduled and may perform the General Manager’s functions in their absence. It supervises or assists with supervising a front desk team of 1–5 employees, including hiring, training, scheduling, directing work, evaluating performance, and addressing complaints and problems. The supervisor is expected to follow organizational policies, applicable laws, franchise standards, hotel policies, and established operating procedures.

Requirements

• 0–1+ year of customer service experience.
• Passion for hospitality and creating an exceptional guest experience.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability to answer and route calls appropriately and accurately take guest messages.
• One-year certificate from a college or technical school; or 6 months to 1 year of related experience and/or training; or an equivalent combination of education and experience.
• Open availability.

Responsibilities

• Perform Guest Service Agent functions as scheduled by Management.
• Provide training, including safety training, to front office staff as directed by Management.
• Assist in selecting Guest Service Agents.
• Assist in scheduling front desk personnel within budget guidelines to ensure adequate staffing.
• Maintain accurate records, including cash flow sheets, direct bill accounts, credit card payments, registration cards, and reservation cards.
• Correspond with group and travel agents about special requests for rooms and rates.
• Assist with sales and marketing efforts as directed.
• Assign duties to Guest Service Agents and observe performance to ensure adherence to franchise standards, hotel policies, and established operating procedures.
• Answer inquiries about hotel policies and services.
• Perform the General Manager’s functions in their absence.
• Assist the General Manager in conducting staff meetings.
• Carry out supervisory responsibilities, including interviewing, hiring, training, planning and assigning work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
• Perform other duties as assigned.

Benefits

• Career advancement opportunities
• Employee discounts
• Competitive pay
• Daily Pay
• Flexible work schedule
• Comprehensive benefits for the employee and family, including medical, vision, dental, 401(k), and profit sharing, based on employment status
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree