Holiday Inn & Suites Nashville Downtown - Front Desk Supervisor

Aimbridge Hospitality•Nashville, TN

9h•Onsite

About The Position

The Front Desk Supervisor leads the front desk team and helps provide a welcoming, memorable guest experience. The role oversees smooth check-ins and check-outs, assists with reservations and VIP requests, and handles guest concerns. It also supports daily front desk operations, including logs, messages, and packages; monitors rates, packages, and promotions to help increase room revenue; and trains associates while maintaining safety and service standards. The position is at the Holiday Inn & Suites Nashville Downtown in the SoBro neighborhood. The hotel offers employees free parking in an attached gated garage, daily cafeteria meals, and a supportive, collaborative workplace with monthly team-building activities and employee recognition programs.

Requirements

High school diploma or equivalent.
At least 2 to 3 years of progressive experience in a hotel or related field.
Valid driver’s license.
Compliance with applicable certification requirements, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Nice To Haves

College coursework in a related field.
Previous supervisory experience.

Responsibilities

Greet guests warmly and ensure smooth check-in and check-out experiences.
Assist with reservations and VIP requests and help guests feel valued.
Track logs and manage messages and packages efficiently and professionally.
Monitor rates, packages, and promotions to support room revenue while providing value to guests.
Build and communicate effectively with the front desk team.
Train new associates.
Address guest concerns and workplace issues confidently and creatively.
Keep safety and service standards central to front desk operations.