Agent Part-Time Front Desk Holiday Inn

IHG•Cleveland, OH

About The Position

As a Front Desk Agent, you help create a memorable and welcoming guest experience. You handle transactions, provide local information, anticipate guest needs, and support a smooth stay. The role includes guest bookings, check-in and check-out, responding to requests and concerns, and helping maintain a safe and welcoming hotel environment. This is a part-time position.

Requirements

Strong communication skills and an approachable manner.
Problem-solving skills.
Fluency in the local language.
Reading, writing, basic mathematics, and computer skills.
Flexibility to work night, weekend, and holiday shifts.
High school diploma or qualification.
Ability to lift, push, and pull objects weighing up to 50 lbs (23 kg), including bending and kneeling.

Nice To Haves

Additional language skills.
A college or university degree.
At least one year of experience in a front desk or guest service position.

Responsibilities

Welcome guests and help create a memorable guest experience.
Acknowledge IHG Rewards Club members and returning guests in person and by phone.
Take and manage guest bookings, identify upselling opportunities, and explain ways to improve guests’ stays.
Handle cash and credit transactions.
Check guests in and out, verify identification, issue room keys, and control and release safety deposit boxes.
Record and act on guest preferences and handle messages, requests, questions, and concerns.
Assist guests with issues such as billing and local information, involving management when necessary.
Follow safety procedures, report incidents, and wear required protective gear.
Maintain a professional appearance and act as a brand ambassador.
Stay informed about the day’s events and activities.
Help colleagues with ad hoc duties as needed.