Front Desk Supervisor

Atrium Hospitality•Huntsville, AL

6d•Onsite

About The Position

The Front Desk Supervisor oversees daily front desk operations at the Huntsville Embassy Suites, ensuring smooth check-ins and check-outs and supporting other guest-service needs. The supervisor coaches, trains, and motivates front desk associates; handles guest concerns with urgency and professionalism; and monitors cash handling, shift reports, and compliance with brand and safety standards. The role also helps with front desk tasks as needed, including answering phones, updating the reader board, and assisting with VIP arrivals. The position calls for customer service and leadership experience, strong communication and organizational skills, attention to detail, and confidence using hotel systems, email, and reports. The supervisor must be able to lift 50 pounds and remain on their feet.

Requirements

Customer service and leadership experience.
Strong communication skills to coordinate with guests, staff, and other departments.
Detail-oriented and organized, including the ability to manage shift reports and guest requests.
Comfortable using hotel systems, email, and reports.
Able to lift 50 pounds and remain on their feet.

Responsibilities

Supervise daily front desk operations, including check-ins and check-outs.
Coach, train, and motivate front desk associates.
Handle guest concerns with urgency and a positive attitude.
Monitor cash handling, shift reports, and compliance with brand and safety standards.
Assist with front desk tasks as needed, including answering phones, updating the reader board, and helping with VIP arrivals.

Benefits

401(k) plan with company match.
Medical, dental, and vision insurance options.
Paid time off and vacation.
Atrium Traveler and brand discount programs.
DailyPay.
Wellness programs.
Tuition reimbursement.
Discounts on brands and services.
Community service and volunteer programs.
Career growth and learning opportunities, including internal promotion opportunities.