Front Desk Supervisor

Hotel Beauden, Autograph Collection•Orlando, FL

33d•Onsite

About The Position

The Front Desk Supervisor leads front desk operations at Hotel Beauden, Autograph Collection, a luxury boutique hotel in downtown Orlando’s Arts District. The role oversees check-in, check-out, and guest services, and leads the front desk team in delivering exceptional service and memorable guest experiences. The supervisor handles guest questions, concerns, and special requests; trains new staff; helps ensure reservation and billing accuracy; coordinates with other departments to resolve guest issues; maintains an organized front desk; and monitors compliance with hotel policies and procedures. A flexible schedule, including nights and weekends, is required.

Requirements

Prior cash handling experience.
High school graduate or GED equivalent.
Ability to communicate effectively with the public and other Team Members.
Fluent in reading, writing, and speaking English.
Six months of front desk experience.
Strong computer skills.
Flexible schedule, including nights and weekends.

Responsibilities

Supervise front desk operations, including check-in, check-out, and guest services.
Lead and motivate the front desk team to provide exceptional customer service.
Handle guest inquiries, concerns, and special requests professionally and efficiently.
Train and onboard new front desk staff members.
Ensure guest reservation and billing information is accurate and complete.
Collaborate with other departments to resolve guest issues and enhance guest experiences.
Maintain a clean and organized front desk area.
Monitor and maintain compliance with hotel policies and procedures.