Front Desk Supervisor

Hilton Pennywell St Louis at The Arch • Saint Louis, MI

20d

About The Position

The Front Desk Supervisor supports the hotel front desk’s daily operations, helping provide exceptional service and smooth check-in and check-out experiences. The role supervises, trains, and guides front desk agents; manages guest reservations and concerns; and helps with scheduling and shift coverage. The position reports to the Front Office Manager. The schedule is flexible but mainly consists of night shifts from 3 p.m. to 11 p.m. Hotel experience is a plus. The job description notes that this role can lead to other hotel management positions.

Requirements

• Previous front desk experience.
• A combination of education and experience.
• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence.

Nice To Haves

• Hotel experience.

Responsibilities

• Support the daily operations of the front desk.
• Help ensure guests have a seamless and enjoyable experience, including smooth check-in and check-out.
• Supervise, train, and guide front desk agents.
• Manage guest reservations.
• Address guest concerns.
• Help manage scheduling and shift coverage.

Benefits

• Career growth opportunities across the nationwide portfolio.
• Flexible scheduling.
• Access to up to 40% of earned wages before payday through PayActive.
• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision healthcare benefits.
• 401(k) with a guaranteed 4% match and no vesting period.
• Exclusive hotel and food and beverage discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed