Front Desk Supervisor

Pyramid Global Hospitality • Portland, OR

13d

About The Position

Pyramid Global Hospitality is seeking a highly motivated Front Desk Supervisor to join Sentinel. The successful candidate is a team player who is open to learning, leads by example, and responds professionally and courteously to guests and team members. The role offers an opportunity to grow a hospitality career at a world-class property. The supervisor provides guest service, oversees front desk shift operations, and supports the training and development of front desk team members.

Requirements

• High school diploma or equivalent.
• Must be available to work a flexible schedule, including nights, weekends, and holidays.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Strong desire to make an impact on other people.

Nice To Haves

• Previous hotel or resort experience.

Responsibilities

• Provide engaging, sincere, exceptional customer service.
• Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate guest information.
• Resolve guest problems and provide service recovery to exceed expectations.
• Supervise daily shift processes and ensure team members follow standard operating procedures.
• Pre-assign hotel rooms, accounting for VIPs, repeat guests, packages, and special requests.
• Coordinate with Maintenance and Housekeeping teams about daily operations.
• Train, direct, coach, and counsel front desk team members; resolve issues and problems to ensure quality operations.
• Maintain the sundries shop, monitor inventory, and order supplies as needed.
• Train new Front Desk Agents to provide exceptional customer service.
• Promote and sell special hotel programs.
• Interact professionally with hotel and resort staff and assist other departments with necessary information.
• Know and follow emergency procedures and policies.
• Maintain the house bank.
• Communicate pertinent information to the manager on duty.
• Follow procedures for posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Benefits

• Medical, dental, and vision insurance
• Supplemental medical insurance
• Basic life and accidental dismemberment coverage
• Optional life insurance coverage
• Employee assistance programs
• Competitive matching 401(k)
• Pet insurance
• Hotel discount program
• Paid time off
• Competitive salary and bonus packages

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED