Front Desk Supervisor

Atrium Hospitality • Nashville, TN

4d

About The Position

The Front Desk Supervisor oversees daily front desk operations at the Nashville Residence Inn, ensuring smooth check-ins and check-outs. The role includes coaching, training, and motivating front desk associates; responding to guest concerns with urgency and professionalism; and monitoring cash handling, shift reports, and compliance with brand and safety standards. The supervisor also assists with operational tasks such as answering phones, updating the reader board, and supporting VIP arrivals.

The position calls for customer service and leadership experience, strong communication and organizational skills, attention to detail, and confidence using hotel systems, email, and reports. The role requires the ability to lift 50 pounds and remain on one’s feet.

Requirements

• Customer service and leadership experience.
• Strong communication skills to coordinate with guests, staff, and other departments.
• Detail-oriented and organized.
• Comfortable using hotel systems, email, and reports.
• Able to lift 50 pounds and stay on one’s feet.

Responsibilities

• Supervise daily front desk operations, including check-ins and check-outs.
• Coach, train, and motivate front desk associates.
• Handle guest concerns with urgency and a can-do attitude.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Assist with front desk tasks such as answering phones, updating the reader board, and helping with VIP arrivals.

Benefits

• 401(k) plan with company match.
• Medical, dental, and vision insurance options.
• Paid time off and vacation.
• Atrium Traveler and brand discount programs.
• DailyPay.
• Wellness programs.
• Tuition reimbursement.
• Exclusive discounts on brands and services.
• Community service and volunteer programs.
• Career growth and learning opportunities, including internal promotions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed