Front Desk Supervisor

Davidson Hospitality Group • Reston, VA

5d

About The Position

The Front Desk Supervisor oversees front desk operations at the JW Marriott Reston Station, a full-service luxury hotel, and leads the front desk team in providing exceptional guest service. The role handles guest inquiries and concerns, supports smooth hotel operations, and helps create memorable guest experiences while ensuring compliance with hotel policies and procedures.

Requirements

• Prior cash handling experience.
• High school diploma or GED equivalent.
• Ability to communicate effectively with the public and other team members.
• Fluency in reading, writing, and speaking English.
• Six months of front desk experience.
• Strong computer skills.
• Flexible schedule, including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests professionally and efficiently.
• Train and onboard new front desk staff members.
• Ensure guest reservation and billing information is accurate and complete.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Benefits

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teladoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off, including vacation, sick, bereavement, and holidays.
• 401(k) match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED