Front Desk Supervisor

The Campbell House Lexington•Lexington, KY

28d•Onsite

About The Position

As the Front Office Supervisor, you will support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences. You’ll assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office environment. Key Responsibilities You will be the welcoming face of our hotel, ensuring guests have a seamless and enjoyable experience. Your daily tasks will include supervising front desk agents, managing guest reservations, and addressing guest concerns. You will report to the Front Office Manager. A career as a front office supervisor can lead to various management positions within the hotel industry, such as front office manager, director of rooms, or even hotel operations manager.

Requirements

Eligible to work in the United States
Ability to read, write, and communicate effectively in English
Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
At least one year experience as a supervisor.

Nice To Haves

Hotel experience is always a plus!

Responsibilities

Support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences.
Assist in training and guiding front desk staff.
Handle guest concerns.
Help manage scheduling and shift coverage.
Supervise front desk agents.
Manage guest reservations.
Address guest concerns.