Bicycle Casino Hotel - Front Desk Supervisor

Aimbridge Hospitality • Bell Gardens, CA

6d

About The Position

The Front Desk Supervisor leads the front desk team and helps deliver a welcoming, memorable guest experience. The role oversees smooth check-ins and check-outs, assists with reservations and VIP requests, and addresses guest concerns. It also supports day-to-day front desk operations, room revenue, staff training, and workplace safety and service standards.

Requirements

• High school diploma or equivalent.
• At least 2 to 3 years of progressive experience in a hotel or related field.
• Valid driver's license.
• Compliance with applicable certification requirements, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Nice To Haves

• College coursework in a related field.
• Previous supervisory experience.

Responsibilities

• Greet guests warmly and ensure check-ins and check-outs are smooth.
• Assist with reservations and VIP requests.
• Track logs and manage messages and packages.
• Stay informed about rates, packages, and promotions and help increase room revenue while offering guests value.
• Build and maintain a communicative team.
• Train new associates.
• Resolve guest concerns and workplace issues.
• Keep safety and service standards at the forefront.

Benefits

• Medical, dental, and vision coverage.
• Short-term and long-term disability income insurance.
• Term life and AD&D insurance.
• Paid time off.
• Employee Assistance Program.
• 401(k) retirement plan.
• Daily Pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED