Casino Front Desk Supervisor

Choctaw Nation of Oklahoma • Durant, OK

7d

About The Position

The Casino Front Desk Supervisor oversees front desk operations, exceeding guest expectations by providing efficient service while maintaining a standard of professional excellence for front office staff. The role reports to the Front Office Manager/Hotel Shift Manager. The listed starting rate is $19.50 per hour, and the position is full-time with a variable shift.

Requirements

• Computer software skills.
• Ability to prioritize and organize.
• One year of prior hotel front desk experience.

Responsibilities

• Monitor the check-in and check-out process, anticipate important situations, and assist as needed to reduce pressure and process guests efficiently.
• Review reservations for special requests and follow-up needs.
• Maintain direct bill accounts, voucher bills, complete required paperwork, and provide front desk backup.
• Respond to guest comments, complaints, and concerns.
• Review daily business levels, anticipate important situations, and plan solutions to expedite operations.
• Monitor staff interactions with guests, ensure prompt service, and resolve discrepancies with the appropriate personnel.
• Ensure staff report to work as scheduled and document tardy and absent employees.
• Complete requisitions to replenish shortages or obtain additional items needed for anticipated business.
• Review late check-out requests, approve them according to occupancy, and communicate the information to housekeeping.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed