Casino Front Desk Supervisor
About The Position
The Casino Front Desk Supervisor oversees front desk operations and helps ensure guests receive efficient service that exceeds expectations. The role maintains professional standards among front office staff, monitors check-in and check-out, reviews reservations and special requests, responds to guest concerns, and supports the front desk with billing and paperwork. The supervisor also reviews business levels, coordinates staffing and supply needs, manages late check-out requests in coordination with housekeeping, and performs other assigned duties. The position reports to the Front Office Manager/Hotel Shift Manager. The start rate is $19.50 per hour, and the schedule is full-time with a variable shift.
Requirements
- Computer software skills.
- Ability to prioritize and organize.
- One year of prior hotel front desk experience.
Responsibilities
- Monitor check-in and check-out, anticipate important situations, and assist as needed to alleviate pressure and process guests efficiently.
- Review reservations for special requests and required follow-up.
- Maintain direct bill accounts, voucher bills, complete required paperwork, and back up the front desk.
- Respond to guest comments, complaints, and concerns.
- Review daily business levels, anticipate important situations, and plan solutions to expedite operations.
- Monitor staff interactions with guests, ensure prompt service, and resolve discrepancies with the appropriate personnel.
- Ensure staff report to work as scheduled and document tardy and absent employees.
- Complete requisitions for shortages or additional items needed for anticipated business.
- Review late check-out requests, approve them according to occupancy, and communicate information to housekeeping.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
