Hotel Front Desk Agent, Southland Casino

Delaware North • West Memphis, AR

8h

About The Position

Delaware North Gaming is seeking a friendly, outgoing, customer-service-focused full-time Front Desk Clerk to join the team at Southland Casino in West Memphis, Arkansas. The role provides guest service at the hotel front desk, including guest registration, coordination with housekeeping, cash handling, and front-office accounting tasks.

Southland Casino Hotel is owned and operated by Delaware North. It features more than 2,200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, a sportsbook, and a hotel with 300 rooms and suites.

Requirements

• Good interpersonal communication skills in person and by phone.
• Ability to multitask and function professionally under pressure from guests and supervisors.
• Previous customer service experience required.
• No diploma required.

Responsibilities

• Provide excellent customer service.
• Greet and register guests using a centralized registration system.
• Coordinate with the housekeeping department as needed.
• Handle cash and maintain accountability, including accurate paperwork related to front-office operations.
• Check and balance daily figures and post room and tax charges to guest accounts.

Benefits

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules
• Health insurance for eligible team members
• Dental insurance for eligible team members
• Vision insurance for eligible team members
• 401(k) with company match for eligible team members
• Paid vacation days and holidays for eligible team members
• Paid parental bonding leave for eligible team members
• Employee assistance program for eligible team members
• Tuition and/or professional certification reimbursement for eligible team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed