Front Desk Supervisor

Westgate Resorts•Orlando, FL

20d•Onsite

About The Position

The Front Desk Supervisor schedules and directs Front Office team members as needed and serves as Manager of Duty when the General Manager and Front Office Manager are absent. The role supports the resort’s service philosophy and standards in interactions with guests and employees, and handles front desk operations including guest arrivals and departures, reservations, payments, phone calls, guest inquiries, room availability, and shift reporting. The supervisor also coordinates with housekeeping for arriving VIP guests and trains new Front Desk personnel.

Requirements

Must be able to work the overnight shift.
Must be able to regularly lift, pull, push, and/or move up to 50 pounds.
One-year certificate from college or technical school; or three to six months of related experience and/or training; or an equivalent combination of education and experience.
Must be able to bend, stoop, stand, walk, kneel, crouch, crawl, and climb stairs for up to eight hours.

Responsibilities

Schedule and direct Front Office team members as needed.
Serve as Manager of Duty in the absence of the General Manager and Front Office Manager.
Greet and register guests, assign rooms, and enter guest information into the property management system.
Collect and post security deposits at check-in; explain room charges and accept payments by cash, check, or credit card.
Issue room keys and check guests out of the property management and phone systems.
Answer front desk and operator calls, transfer calls as needed, and turn guest phones on or restrict them as needed.
Answer guest inquiries about hotel services, registration, shopping, dining, entertainment, shuttle services, and travel directions.
Monitor room occupancy and availability.
Compute bills, collect payments, make change, handle and count cash, and process credit card payments and credits.
Make and confirm reservations.
Post rent, phone, and miscellaneous charges to guest folios.
Listen to guests’ problems and find solutions.
Balance cash, credit card, and other postings to the daily report at the end of the shift.
Make cash deposits in the safe.
Coordinate with housekeeping when VIP guests arrive.
Train new Front Desk personnel.

Benefits

Medical, dental, and vision coverage.
Paid vacation, sick, and personal time.
Paid holidays.
401(k) with company match.
Daily Pay access to earnings.
Pregnancy, parental leave, and adoption assistance.
Wellness programs.
Flexible spending accounts (FSA).
Tuition assistance.
Military leave.
Employee Assistance Program (EAP).
Life, disability, accident, critical illness, and hospital insurance.
Pet insurance.
Loyalty program discounts on hotels, cruises, resorts, restaurants, and entertainment.
Low-cost gym membership.
David A. Siegel Legacy Scholarship of up to $40,000 for one eligible dependent of a current Team Member each year.
Career growth and advancement opportunities.
Community involvement opportunities.