Front Desk Supervisor

KOLTER HOSPITALITY GROUP•West Palm Beach, FL

5d•$18 - $18•Onsite

About The Position

A Kolter Hospitality Front Desk Supervisor delivers service excellence by encouraging a comfortable, welcoming environment that promotes quality service and guest satisfaction. The position manages the hotel’s front desk and food and beverage operations. The role includes supervising front desk operations during an assigned shift, assisting guests with check-in and check-out, and addressing guest issues courteously and efficiently.

Requirements

Previous hotel front desk experience.
Ability to work most weekends and holidays.
Report to work on time and in proper uniform.
Knowledge of or ability to operate a computer.
Ability to stand and walk for up to 8 hours.
Ability to occasionally lift, push, and pull.
Pre-employment drug test and background check required.

Nice To Haves

Experience overseeing or directing a team.

Responsibilities

Supervise front desk operations during the assigned shift.
Ensure front desk staff are familiar with hotel products and services.
Handle guest issues courteously and efficiently, ensuring satisfactory resolution.
Assist guests with check-in and check-out processes.
Ensure meeting rooms are set up and serviced according to the banquet event order (BEO).
Manage food and beverage inventory and ordering.
Oversee the first-in, first-out (FIFO) process for food and beverage.
Ensure adherence to company policies for financial record keeping, money handling, and licensing, including timely and accurate financial reporting.
Ensure VIP, special-request, and long-stay guest rooms are pre-blocked in advance.
Communicate with other departments to coordinate and follow up on guest and room information.
Report items in need of repair.
Follow safety procedures while working.