Front Desk Supervisor

Atrium Hospitality•Nashville, TN

5d•$20 - $22•Onsite

About The Position

The Front Desk Supervisor oversees daily front desk operations at the Nashville Residence Inn, ensuring smooth check-ins and check-outs and a welcoming guest experience. The role coaches, trains, and motivates front desk associates; handles guest concerns; monitors cash handling, shift reports, and compliance with brand and safety standards; and assists with other front desk tasks as needed, such as answering phones, updating the reader board, and helping with VIP arrivals. The position requires customer service and leadership experience, strong communication and organizational skills, confidence using hotel systems and other technology, and the ability to lift 50 pounds and remain on one’s feet. The stated compensation range is $20.00–$21.50; actual pay may vary based on experience, skills, qualifications, and location.

Requirements

Customer service and leadership experience.
Strong communication skills to coordinate with guests, staff, and other departments.
Detail-oriented and organized approach to shift reports and guest requests.
Confidence using hotel systems, email, and reports.
Ability to lift 50 pounds and stay on one’s feet.

Responsibilities

Supervise daily front desk operations, including check-ins and check-outs.
Coach, train, and motivate front desk associates.
Handle guest concerns with urgency and a service-oriented attitude.
Monitor cash handling, shift reports, and compliance with brand and safety standards.
Assist with front desk needs as required, including answering phones, updating the reader board, and helping with VIP arrivals.