Front Desk Supervisor

Pyramid Global Hospitality•Clearwater, FL

19d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated individual to join their Front Desk team as a Front Desk Supervisor. The successful candidate will be a team player, open to learning and leading by example, and will respond professionally and courteously to guests and the team. This role involves supporting the team both personally and professionally. The ideal candidate has experience in customer service, enjoys engaging with people from all over the world, making meaningful connections, and taking steps to "WOW" guests. This is a significant opportunity for a driven individual to advance a career in hospitality at a world-class property.

Requirements

Must be available to work a flexible schedule to include nights, weekends and holidays
High school diploma or equivalent
Previous hotel or resort experience preferred
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift

Responsibilities

Help guests discover their "Wanderlust" experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
Help to resolve problems and "WOW" guests through recovery when things aren’t quite right
Supervise daily shift process ensuring all team members adhere to standard operating procedures
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
Maintain the Sundries shop, keeping up with inventory and ordering as necessary
Training all new Front Desk Agents to provide exceptional customer service
Promote and sell special hotel programs
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
Be knowledgeable of all emergency procedures and policies
Maintain house bank
Communicate all pertinent information to manager on duty
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
Assist other departments as needed